So, is it 70,75,80% what??

[boofus]

What is the REAL percent figure for when coming back down from a FAP. Some say 70%, some 75. I've been "reinstated" myself at 80% when I went over one other time.

I'm currently sitting at 76 (on the way back down from 100); PULSE is showing GREEN for both UP and DOWN; yet I'm still running slower than doggie-doo.

Anyone know for certain??

Thanks

Boo

[wm4bama]

Originally Posted by boofus

What is the REAL percent figure for when coming back down from a FAP. Some say 70%, some 75. I've been "reinstated" myself at 80% when I went over one other time.

I'm currently sitting at 76 (on the way back down from 100); PULSE is showing GREEN for both UP and DOWN; yet I'm still running slower than doggie-doo.

Anyone know for certain??

Thanks

Boo

This is the gist of what your asking:

We will notify you via your WildBlue contact email address if your Usage Total reaches 80% or more of the
Usage Threshold. If at any time your Usage Total is above the Usage Threshold, your usage has violated the
FAP and we will reduce your WildBlue access speeds, typically to 128 kbps in the downstream (from the
Internet to you) and 28 kbps in the upstream (from you to the Internet), and you may experience a loss of
connectivity during peak usage periods (collectively, “Reduced Access”). Once your speeds have been
reduced, you must decrease your usage to bring your Usage Total to 70% or less of the Usage Threshold.
Once your Usage Total reaches this level, your access speeds will be restored to the original speed levels by
the next day.

You can read the full Fair Access Policy here:

http://wildblue.com/legal/WildBlue_F...8-Feb-2008.pdf

[frankthomas]

When I got Fapp'd last year (GD kids and youtube) on the pro plan my speeds were not restored until my cumulative usage dropped down to 11.9 gigs.

It took a long month, with the modem shut off for a month.

[boofus]

Originally Posted by wm4bama

This is the gist of what your asking:

We will notify you via your WildBlue contact email address if your Usage Total reaches 80% or more of theYou can read the full Fair Access Policy here:

http://wildblue.com/legal/WildBlue_F...8-Feb-2008.pdf

Actually, it appears that you have pretty much quoted the FAP verbiage, but that is not what I asked for. I've been fapped a couple of time before in the past and full service was restored at 80%. Plus the current version of PULSE turns green at 80% (going down) which would indicate to me that I was good to go.

The nebulous-reading legal mumbo-jumbo of the FAP document makes it seem that you can NOT go over 80% EVER. That's simply not true as I regularly run in the mid 90% with never a problem.

But then again, this IS WB where the left hand never knows what the right hand is doing. Since PULSE is about the newest thing around, I'd hoped it would be accurate when the bandwidth graph turned green.

I guarantee that if I make a call to CS and then make the same call tommorrow, one will tell me 80% the other 70%. I've had it happen.

However, in spite of all the above, I DO thank you for your reply.

Boo

[Spice300]

The usage at which one is unFAPed has changed twice over the existence of Wildblue.

From June 2005 through December 2005 the FAP reset at the first of the month.

From January 2006 through July 2007 the speeds were restored within 24 hours of both usages dropping below 80%.

Since August 1, 2007, the speeds are restored within 24 hours of both usages dropping below 70%.

[wm4bama]

Originally Posted by boofus

Actually, it appears that you have pretty much quoted the FAP verbiage, but that is not what I asked for. I've been fapped a couple of time before in the past and full service was restored at 80%. Plus the current version of PULSE turns green at 80% (going down) which would indicate to me that I was good to go.

The nebulous-reading legal mumbo-jumbo of the FAP document makes it seem that you can NOT go over 80% EVER. That's simply not true as I regularly run in the mid 90% with never a problem.

But then again, this IS WB where the left hand never knows what the right hand is doing. Since PULSE is about the newest thing around, I'd hoped it would be accurate when the bandwidth graph turned green.

I guarantee that if I make a call to CS and then make the same call tommorrow, one will tell me 80% the other 70%. I've had it happen.

However, in spite of all the above, I DO thank you for your reply.

Boo

I do not see confusion in the policy about when you get FAP'ed. It clearly states you get FAP'ed when you exceed your package limits...that is, and always has been 100%...if you go over 100% of your package limits you will be FAP'ed.

Running at consistent levels of 90% or 99% will not get you FAP'ed...however, once you trip over the 100% level the policy states you will remain in the restricted mode until your usage returns to 70% of your package limits.

That being said, I've seen WB make exceptions to the "down to 70%" rule but it's on a case-by-case decision...if they restore your speeds when you return to 80% of your usage limits then count yourself lucky...or you pleaded your case to WB and they responded...but the "Policy" says "back down to 70%"....